1. Introduction
SynapSync ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics dashboard service that integrates with e-commerce platforms and productivity tools.
2. Information We Collect
2.1 Account Information
- Email address and name for account creation
- Authentication credentials for connected platforms
- Subscription and billing information
2.2 E-commerce Data
- Order information (order IDs, amounts, dates, status)
- Product data (names, prices, inventory levels)
- Customer information (emails, names, purchase history)
- Store analytics and performance metrics
2.3 Dashboard Platform Data
- Notion: Page and database information for analytics dashboards
- Access tokens and refresh tokens for platform integrations
3. How We Use Your Information
- Create and maintain analytics dashboards in your connected platforms
- Sync e-commerce data to provide unified business intelligence
- Calculate performance metrics, ROAS, and other analytics
- Provide customer support and technical assistance
- Process payments and manage subscriptions
- Send service-related communications and updates
- Improve our service and develop new features
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Connected Platforms: We share data with your authorized platforms (Notion) to create your analytics dashboards
- Service Providers: We may use trusted third-party services for payment processing, hosting, and analytics
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure OAuth 2.0 authentication for platform integrations
- Regular security audits and monitoring
- Access controls and employee training
- Secure cloud infrastructure with reputable providers
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some information may be retained for legal compliance or legitimate business purposes.
7. Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate information
- Delete your account and data
- Export your data
- Withdraw consent for data processing
- Object to certain data processing activities
8. Third-Party Integrations
SynapSync integrates with third-party platforms. Each platform has its own privacy policy:
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
SynapSync is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of SynapSync after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@quantumlooplabs.com